FAQ - Frequently Asked Questions

How can I register at www.idrogrow.com ?
To register on our site idrogrow.com you must complete the form...

What do you do with my personal data?
All personal data we receive is processed by us in accordance with the provisions of the law on the protection of personal data. If you wish to have more detailed information about it, or if you want, delete or modify your personal data go to the section Privacy policy.

How do I place an order?
Buying products on the idrogrow.com site is a very simple procedure....

What payment methods are available?
Idrogrow offers you different payment methods: Bank Transfer, WeldPay - Credit Card, Cash on Delivery...

All about your shipments
We collaborate with numerous couriers...

How do I know if a product is available from stock?
The availability of the product is indicated on the web page of each product, highlighted in green: Available
Availability: Available

Was my order successful?
After each order you will receive an "Order Confirmation" email in your inbox.
Also check the spam box (SPAM) because some mail servers recognize the Order Confirmation as SPAM. Always take note of your order number!

The Order Confirmation does not imply acceptance of the Order but only confirmation of receipt of the purchase proposal contained in the order itself and start of the data verification and product availability process.

Can I change my order?
If you wish to change or cancel the order, contact our Customer Service immediately by writing to info@idrogrow.com.
If, on the other hand, you want to add products to an order that has already been sent, simply place a new order and indicate in the notes to combine it with the order previously made. You can make changes to the order until you receive the Shipping Confirmation that warns you that it has been processed and prepared for shipment. Once the shipping confirmation has been received, the order can no longer be changed and you will have to follow the Returns of purchase procedure.

How do I make a return?
All information to make a return on products purchased from Idrogrow go to the Returns Policy section

How can I send you my electronic billing information ?
Everything you want to know about electronic invoicing, what has changed and what we thought to make your life easier can be found in the section Electronic billing.